OUR POLICIES

By making any purchases on this website, the customer/buyer acknowledges and agrees to our published Policies and Terms of Service.

DISCLAIMER
The antique and vintage rugs we sell carry with them wear, flaws, and imperfections from prior use and age. We do our best to show and describe these conditions in photos and the description, but it is the buyers responsibility to ask  any questions or request additional photos if they have any doubts or concerns. Due to the unpredictable variations in electronic devices, we are not responsible for possible differences in colors as viewed on your electronic device compared to the actual product received.

RETURNS
If for any reason the rug you purchased from us does not meet your needs, we are happy to accept the item for return under the following conditions:
You must notify us within 3 days of receiving the rug and the rug must be shipped back to us within 7 days. When we receive the item back from you it must be in the exact condition it was when we shipped it to you. Any degradation in value or need for cleaning will be deducted from any refund.

When we accept a return, a 5% restocking fee will be deducted from the refund. Additionally, the buyer is responsible for the original cost of shipping AND the cost of return shipping. Our items are sold with “FREE SHIPPING”, but the actual cost of the original shipping will be deducted from the refund.

Returns are not accepted on any items shipped outside the USA.

Clearance and Sale items are sold as Final Sale and can’t be returned.

SHIPPING
All rugs sold within the contiguous United States are shipped at no additional charge or “FREE SHIPPING”. We normally ship using FedEx Ground. If you reside outside of the contiguous United States, please contact us for a shipping quote before you purchase. Rugs are normally shipped within 5 days of cleared payment. Sometimes it may take longer if we feel the rug needs further cleaning or repair prior to shipping. We will contact you if this is the case. FedEx Ground generally delivers within 1 to 6 days depending on your location. Tracking is automatically provided. Rugs shipped outside the USA may be subject to duties, taxes, or tariffs. It is always the buyers responsibility to pay any of these costs.